Program Manager

Remote
03/01/2024
Remote
165,000.00 Annual
125,000.00  Annual

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.

Position Summary – Project Manager

We are seeking a Project Manager who will receive instructions, guidance, and direction from the Government Task Manager (GTM), and will attend meetings and conference calls as necessary. This person must be proficient in applying customer service and customer support principles and methods: systems installed in customer organizations; training methods; problem resolution databases; and troubleshooting and data analysis methods. The ideal candidate will possess knowledge of business operations as related to service desk environment and systems.

 

Key Position Skills and Responsibilities (include, but are not limited to):

  • Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources.
  • Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
  • Ability to work independently and as a team lead\supervisor to maintain a good working environment.
  • Proficient in the remote installation of primary and peripheral computer software and hardware.
  • Proficient in troubleshooting and resolving problems on, desktop computers, laptop computers and/or applications or software for customers.
  • Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications.
  • Attend training, technical, procedural and security as requested by the IRS. Specialist may be required to temporarily change their TOD to attend training.
  • Participate in working sessions through IRS communication/ meeting tools or any online group collaborative tools available
  • Activities involved in developing and maintaining: policies, plans, procedures, processes, schedules, guidance material and standards
  • Provide feedback relating to knowledge articles and processes in the IRS asset management systems

EQUAL EMPLOYMENT OPPORTUNITY

EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.