IT Technician Level 3

Nationwide, Nationwide
6/10/2025
Nationwide
Depends on Experience Hourly
Full-Time

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.

Job Summary:

The IT Technician Level 3 provides advanced technical support for hardware, software, network, and infrastructure issues. This role acts as an escalation point for lower-tier technicians and is responsible for resolving complex IT incidents, leading technical projects, and ensuring the stability and security of IT systems.

Key Responsibilities:

  • Provide Tier 3 support for end-users, including troubleshooting and resolving advanced hardware, software, and networking issues.
  • Manage and maintain servers, networks, and critical business systems.
  • Lead implementation and upgrade projects (e.g., Windows Server, Active Directory, Office 365, security systems).
  • Administer and maintain backup systems, disaster recovery plans, and security protocols.
  • Mentor and guide junior technicians (Tier 1 and Tier 2).
  • Collaborate with cross-functional teams to design and implement IT solutions.
  • Monitor system performance and proactively resolve issues.
  • Ensure compliance with IT policies, procedures, and best practices.
  • Maintain thorough documentation of systems, configurations, processes, and support issues.

Required Qualifications:

  • Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Minimum 5+ years of IT support experience, including at least 2 years in a Tier 3 capacity.
  • Strong experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, and Office 365.
  • Solid understanding of network infrastructure (LAN/WAN, switches, firewalls, VPN).
  • Experience with virtualization platforms (e.g., VMware, Hyper-V).
  • Proficient in scripting (PowerShell or similar) is a plus.
  • Strong diagnostic and problem-solving skills.
  • Excellent communication, documentation, and organizational skills.

Preferred Certifications:

  • CompTIA A+, Network+, Security+
  • Microsoft Certified: Windows Server / Azure / M365
  • Cisco CCNA or higher
  • ITIL Foundation

Working Conditions:

  • On-site  per company policy.
  • May require on-call support or after-hours work during critical incidents or scheduled maintenance.
  • Must be able to lift and carry IT equipment (up to 50 lbs).

 

 

IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.

 

Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.

 

EQUAL EMPLOYMENT OPPORTUNITY

EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.