IMRI is seeking an experienced Business Systems Analyst / Workflow Implementation Consultant to support the implementation and adoption of an automated document routing solution for IMRI's client. The work will be done in 3 phases starting November 2nd ending April 2027. The project overall will be about 180 hours, and the work will be remote on a part-time basis.
The ideal candidate will serve as a bridge between the customers' business users, executive office staff, and the technical implementation team. The individual should be comfortable working directly with non-technical users, explaining new tools and processes clearly, coordinating testing, documenting feedback, supporting adoption, and calmly triaging issues during implementation and production support.
Key Responsibilities
- Work directly with GM Office and system executive office personnel to understand document-routing processes, business requirements, and user needs.
- Serve as a liaison between customers' stakeholders and the technical implementation team.
- Help business users understand and successfully adopt the new workflow platform.
- Explain system functionality and new processes clearly to non-technical and executive-level users.
- Coordinate and support User Acceptance Testing (UAT) and other testing activities.
- Develop, maintain, and organize test scenarios, test scripts, results, defects, and user feedback.
- Document business requirements, workflow requirements, process changes, and implementation issues.
- Track feedback from stakeholders and ensure issues are communicated to the appropriate technical resources.
- Triage incidents and user-reported issues in a calm, organized manner and help determine appropriate escalation paths.
- Support workflows involving:
- Document acceptance and approval
- Separate accept and signature steps
- Required reasons for declines
- Document rerouting
- Backup or alternate signers
- Batch approval queues
- Version management
- Audit trails
- Electronic signatures
- Assist users with workflow-related questions involving document status, routing, approvals, and signatures.
- Support validation of searchable and accessible PDFs.
- Assist with validation of dashboards and reporting related to document status and cycle times.
- Help prepare user documentation, quick-reference guides, training materials, and process documentation.
- Participate in training, demonstrations, rollout activities, and post-implementation support.
- Support the final-release transition in which designated LADWP staff will be able to use a drag-and-drop designer to build and maintain their own workflows.
Required Qualifications
- 4-5 years of experience working as a Business Systems Analyst, Business Analyst, Implementation Consultant, Application Support Analyst, or similar role.
- Experience working directly with business stakeholders and translating business needs into clearly documented requirements.
- Strong interpersonal skills and the ability to work professionally with executive office personnel and non-technical users.
- Experience coordinating or participating in:
- User Acceptance Testing (UAT)
- Test script preparation
- Defect tracking
- User feedback management
- Issue and incident triage
- Strong organizational and documentation skills.
- Ability to manage multiple issues, questions, and stakeholder requests in an organized manner.
- Strong verbal and written communication skills.
- Ability to explain technical concepts and system functionality in clear business terms.
- Experience supporting implementation, rollout, or adoption of enterprise business applications.
- Ability to remain composed and methodical when troubleshooting or coordinating resolution of user issues.
Preferred Qualifications
- Experience as a business user or functional user of Microsoft Power Platform.
- Experience using Microsoft Teams in a business or project environment.
- Experience using Adobe Acrobat Sign or similar electronic-signature technology.
- Familiarity with SharePoint Online and document-management processes.
- Experience working with automated approval or document-routing workflows.
- Familiarity with role-based access, document versioning, audit trails, and electronic approval processes.
- Experience supporting public-sector, utility, or other highly structured enterprise environments.
- Experience developing training materials, job aids, test documentation, or standard operating procedures.